Bespoke carpentry in and around Amsterdam

Terms and Conditions

These terms apply to all quotations, assignments and agreements between Carpentry020 and its clients. By placing an order or commissioning work, you agree to these terms.

1. Definitions

• Contractor: Carpentry020.
• Client: the natural or legal person entering into an agreement with Carpentry020.
• Work: all services and/or products to be provided by Carpentry020.

2. Quotations and prices

• All prices on this website are indicative and include VAT unless stated otherwise.
• Quotations are without obligation and valid for 30 days unless indicated otherwise.
• A final price is set after an on-site survey/inspection.

3. Survey, planning and execution

• After approval we plan the work in consultation. Timeframes are indicative.
• The client ensures sufficient access to the work area and necessary facilities.
• Carpentry020 works according to professional standards and delivers tidy and clean.

4. Changes to scope

Changes requested by the client that lead to extra or fewer activities are settled as variation orders at the applicable rates. Additional work is only carried out after approval.

5. Payment

• Payment is processed via Mollie or according to the agreement in the quote/invoice.
• In case of late payment, the client is in default and administration/collection costs may be charged.

6. Cancellation

• Cancellation before work starts: free of charge unless costs have already been incurred (purchasing, preparation).
• Cancellation after work has started: hours and materials already incurred will be fully invoiced.

7. Warranty

• Warranty on materials and assembly as per the quote. Normal use and maintenance are required.
• Damage due to improper use, poor maintenance or external influences is excluded from warranty.

8. Liability

• Liability is limited to the amount of the relevant assignment/invoice, unless in case of intent or gross negligence.
• Indirect damage (consequential damage, lost profits) is excluded.

9. Force majeure

In case of force majeure (such as extreme weather, illness, supply issues) Carpentry020 has the right to suspend execution or dissolve the agreement without liability.

10. Intellectual property

All designs, drawings and documents made by Carpentry020 remain the property of Carpentry020 unless explicitly agreed otherwise.

11. Complaints

Complaints about execution must be reported in writing within 7 days after delivery. We aim to handle complaints within 14 days.

12. Governing law

These terms are governed by Dutch law. Disputes are submitted to the competent court in the district of Carpentry020’s place of business.

Company details

VAT number: NL005299620B42
Chamber of Commerce (KVK): 97969338
Phone: 0626060803
Email: Majtabasadat@yahoo.com

Privacy Policy

We value your privacy. This policy explains which personal data we process, for what purpose and what rights you have.

1. Controller

Carpentry020
VAT: NL005299620B42 – CoC: 97969338
Phone: 0626060803 – Email: Majtabasadat@yahoo.com

2. What data do we process?

• Contact details: name, email, phone number, address.
• Order details: ordered services/products, amounts, invoice details.
• Website data: IP address, device/user agent, preferences (functional purposes only).

3. Purposes and legal bases

• Performance of a contract (quote, planning, execution, invoicing).
• Customer service and communication following your inquiry.
• Legal obligations (retention and administrative duties).
• Security and fraud prevention (legitimate interest).

4. Retention

We do not store data longer than necessary. Administrative data is kept according to legal terms (usually 7 years).

5. Sharing with third parties

We share data only with parties necessary for our services, such as payment provider Mollie and potential logistics or IT providers. Where required, data processing agreements are in place.

6. Cookies

This site does not use tracking cookies. Only functional cookies/localStorage may be used to remember your cart, for example. Payments are processed by Worldline (PSP).

7. Security

We take appropriate technical and organizational measures to prevent misuse, loss and unauthorized access.

8. Your rights

• Right of access, rectification and erasure.
• Right to restriction and data portability.
• Right to object to processing based on legitimate interest.

You can submit a request via Majtabasadat@yahoo.com. We respond within 30 days.

9. Complaints

If we cannot resolve the matter together, you have the right to lodge a complaint with the Dutch Data Protection Authority.

Contact

VAT number: NL005299620B42
Chamber of Commerce (KVK): 97969338
Phone: 0626060803
Email: Majtabasadat@yahoo.com

Cancellation & refunds policy

This policy applies to all orders and assignments with Carpentry020. Because we deliver bespoke services, rules differ from standard webshops with physical goods.

1. Cancellation before start

• Cancellation is free of charge up to 48 hours before the planned start, unless costs have already been incurred (purchasing, preparation, drawings). Any incurred costs will be charged.

2. Cancellation after start

• When cancelling after work has started, hours already spent and purchased materials will be fully invoiced.

3. Refunds

• Refunds are paid via the same payment method as the original payment.
• Processing time is typically 5–10 business days after approval.
• Partially performed assignments may qualify for a partial refund pro rata.

4. Right of withdrawal

For services started with consent within the statutory withdrawal period, the right of withdrawal can be limited in accordance with the law.

Contact for cancellation and refunds

Send your request including order details to Majtabasadat@yahoo.com or call 0626060803.

Delivery, planning and execution

Information about our process, lead times and execution.

1. Intake and site survey

• After your request we schedule an intake. If needed, a site survey follows.

2. Lead times

• Indicative lead times are communicated in the quote. Lead times depend on material availability and planning.

3. Handover

• We deliver according to agreement. Together we check the executed work upon handover.

4. Materials

• Materials are purchased and delivered by us. Any damages or shortages are reported and solved in consultation.

Complaints procedure

We strive to help you well. If you have a complaint, we follow these steps.

1. Submit

• Submit your complaint as soon as possible via Majtabasadat@yahoo.com with description, photos (if applicable) and order details.

2. Assessment

• You will receive a substantive response within 14 days. We may ask additional questions or schedule an inspection.

3. Resolution

• Possible resolutions are repair, replacement, price reduction or (partial) refund, depending on the situation.

4. Disputes

If we cannot resolve the issue together, you can submit the dispute to the competent court as stated in our Terms.

Cookie policy

We only use functional technologies to run the website, such as remembering your cart in your browser (localStorage). No tracking cookies are placed.

Functional

• Cart: stored in your browser to preserve your selection.
• Language/preferences: if applicable.

Your choice

Because we do not use marketing or tracking cookies, consent is not required. We inform you via the banner.

Payments & security

Payments are processed securely via Worldline as our payment provider. We do not store card details.

Security

• Strong Customer Authentication (3-D Secure/PSD2) where applicable.
• Card data is processed by the provider; we do not store sensitive payment data.

Chargebacks and disputes

In case of a dispute, please contact us so we can find a solution together. Also see our cancellation & refunds policy.

Payment methods

Available methods may vary per order. Your statement may show WORLDLINE* or the specific method.